We provide the following guarantees with you dedicated server :
Service Level Agreement :
We have done everything to maximise your server uptime and aim for a more than 99.99% uptime on a monthly bases.
In cas we miss this target you are entitled to compensations following the below table :
| Monthly avilability : | Penalty: |
| D < 0.9999 | P = 5% |
| D < 0.9990 | P = 10 % |
| D < 0.9975 | P = 15% |
| D < 0.9970 | P = 25% |
| D < 0.9950 | P = 50% |
| D < 0.9900 | P = 100% |
Intervention Time Guarantee :
Whenever there is an incident with your server we will look into it as soon as possible, a qualified technician will oook into your issue in :
less than 60 minutes following your ticket during business hours
less than 240 minutes following your ticket outside business hours
Repair Time Guarantee :
In cas there is a hardware issue needing parts to be replaced, we guarantee that our teams will have reparied the problem or put a solution in place in :
less than 240 minutes following your ticket acknowledgment by our support staff
less than 480 minutes following your ticket acknowledgment by our support staff
These are the standart engagements we can provide extended SLA and more availability services, just ask our sales team if you need more information.